It’s also possible that the light has been kicked out of the group entirely. Try asking Alexa to turn on the group and your missing light should now be back in action. Hit Save, then select the group again, tap on the light so that the tick appears and hit Save again. Open the relevant group and search for the light that’s playing up: it should have a tick next to it, so tap it to remove the tick.
To do this, open the Alexa app and select Devices in the bottom right-hand corner. If this doesn’t fix your problem, or you don’t have any Unreachable lights, then one method that often addresses grouping problems is to simply remove the glitchy light and re-add it.
ALEXA KEEP LIGHT ON HOW TO
If you do, you’ll want to follow this guide on how to fix Unreachable Philips Hue lights. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. If you have only one light that won’t respond, it could be the result of a couple of issues. My guide on how to create Alexa smart home groups explains how you go about this. Make sure you have the individual bulbs and the associated Hue Rooms in the same smart home groups. I’ve had issues where the Hue Room is not in the same group as the individual bulbs, which has meant that Alexa will fail (at random) to control one or more bulbs.
ALEXA KEEP LIGHT ON PLUS
For example, in my house, I have Hue lights in my office, which consist of five individual bulbs, plus the Office Hue Room. It shows each bulb individually, but it also brings in the Hue Room groupings. Fix Alexa Group issuesĪlexa is a little strange in how it brings in lights from your Hue account. Then tap Enable To Use to reconnect the Skill, and log back in to your Hue account. To do this, go to the Alexa app, tap More, Skills & Games, then tap Search. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. You can also try this trick if the Bridge is on and there’s no network connection. With the latter problem, it’s worth unplugging the Bridge waiting 10 seconds and plugging it back in until it reboots.
ALEXA KEEP LIGHT ON OFFLINE
Finally, if just the third light is off, it means that the Bridge is offline and can’t connect to the Hue servers. If the second light is off, then it means that you have a problem with the connection to your router, so check the cabling (this will also mean that the third light is off). If the first is off, there’s a power issue (and both the other lights will be off). In order, they are the power button, network connection button and internet connection button. All three lights at the top of the Bridge should be on. Power cycle the Hue Bridgeįirst, it’s worth checking that your Philips Hue Bridge has an internet connection.
Once you’ve finished, you’ll have everything working properly again. I’ll run through the most common fixes, for the most common errors, which include all lights not working, or just one bulb in particular that will not play ball. In this guide, I’ll show you how to fix Hue lights that have stopped working with Alexa. Isn’t it brilliant being able to control your Hue lights with your voice? Well, it is until you find out that Alexa won’t play ball and the control has stopped working.
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